atlasbet Frequently Asked Questions

atlasbet requires a valid government-issued photo ID for KYC verification — typically your Bangladesh National Identity Card (NID), passport, or driving licence. You may also be asked to submit a recent utility bill or bank statement as proof of address. KYC is mandatory before your first withdrawal is processed and for higher-tier account features. Documents can be uploaded directly through your account dashboard.

To reset your atlasbet password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A password reset link or OTP will be sent to you within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact our 24/7 live chat support team for immediate assistance.

No — atlasbet strictly allows only one account per player. Creating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a duplicate account, please contact our support team immediately so the issue can be resolved without penalty.

To close your atlasbet account, contact our support team via live chat or email at support@atlasbet with the subject line 'Account Closure Request'. Before closing, any remaining balance will be processed as a withdrawal to your registered payment method. If you are closing your account because of gambling-related concerns, we strongly encourage you to consider our self-exclusion programme instead, which preserves your account and protects your balance.

The minimum deposit on atlasbet is ৳200 for most payment methods, including bKash, Nagad, and Rocket. Dutch-Bangla Bank and other bank transfer options may carry a higher minimum of ৳500 depending on the transfer channel. There is no maximum deposit limit imposed by atlasbet, though your individual payment provider may have their own daily transfer caps.

Yes — atlasbet accepts deposits via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services are supported for both deposits and withdrawals. To deposit, navigate to the Cashier section of your account, select your preferred MFS provider, enter the amount, and follow the on-screen payment instructions. Nagad and Rocket deposits are typically credited within seconds, the same as bKash.

The minimum withdrawal amount on atlasbet is ৳500 for mobile financial services (bKash, Nagad, Rocket, Upay) and ৳1,000 for bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank. Withdrawal requests are subject to KYC verification being complete on your account. Attempting to withdraw before completing KYC will delay the process.

Withdrawals to bKash, Nagad, and Rocket on atlasbet are typically processed within 1 to 3 hours during business hours (BST UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, and other Bangladeshi banks generally take 1 to 3 business days. First-time withdrawals may take slightly longer due to the mandatory KYC review. You will receive a notification once your withdrawal has been approved and dispatched.

atlasbet does not charge any platform fees on deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket, etc.) or bank may apply their own standard transaction charges. We recommend checking with your MFS provider for their current transfer fee schedule. Any applicable third-party charges are clearly separate from atlasbet's processing.

atlasbet offers a wide range of casino games including hundreds of video slots from leading providers like Pragmatic Play, NetEnt, and Microgaming; live dealer tables covering Baccarat, Roulette, Blackjack, and Teen Patti powered by Evolution Gaming and Ezugi; and crash games like Aviator by Spribe. The full game library is accessible on both desktop and mobile browsers without any app download required.

Yes — the atlasbet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete game library, make deposits and withdrawals via bKash or Nagad, and place cricket bets directly through your phone's browser without downloading a separate app. The mobile interface is built to be fast and responsive even on standard 4G connections commonly used across Dhaka, Chittagong, and other cities in Bangladesh.

RTP on slots at atlasbet varies by game and provider. Most Pragmatic Play and NetEnt titles carry RTPs between 94% and 97%, which is in line with industry standards for certified online slots. The specific RTP for each game is available in the game's information panel or paytable. atlasbet only hosts games from certified providers whose RNG (random number generator) and RTP figures are independently audited.

All games available on atlasbet are sourced exclusively from reputable, certified game studios. Every slot, live table, and crash game uses a certified Random Number Generator (RNG) to ensure completely unpredictable and fair outcomes. Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi all undergo regular independent audits. atlasbet does not host games from uncertified or unknown developers.

A wagering requirement (also called a rollover requirement) specifies how many times you must wager a bonus amount before it can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawal is permitted. On atlasbet, the full wagering requirement for each promotion is clearly stated in its terms. Not all game types contribute equally — slots typically contribute 100%, while certain table games may contribute less.

Yes — atlasbet periodically offers free spins as part of welcome packages, deposit bonuses, and special seasonal promotions (such as around Eid, IPL season, or BPL tournaments). Free spins are typically tied to specific slot titles and carry their own wagering requirements on winnings. Check the Promotions tab in your account dashboard for active free spins offers available to your account tier.

atlasbet operates a tiered VIP loyalty programme that rewards consistent play with escalating benefits. As you progress through VIP tiers, you unlock higher withdrawal limits, personalised bonuses, priority customer support, faster KYC processing, and invitations to exclusive tournaments. VIP status is assessed based on your wagering activity over rolling periods. Your current tier and progress are visible in the VIP section of your account settings.

Whether a bonus applies to sports betting (including cricket) or only to casino games depends on the specific promotion. Some atlasbet welcome and reload bonuses are sports-specific and can be used on BPL, IPL, and T20 World Cup markets, while others are casino-only. The eligible game categories for each promotion are clearly listed in its terms. Always check before wagering bonus funds on a specific game type to ensure your bets count toward the wagering requirement.

atlasbet is an international online entertainment platform accessible to adult players in Bangladesh. We strongly encourage all players to familiarise themselves with the laws applicable to online gambling in their jurisdiction before registering. atlasbet operates with a commitment to player safety, fair gaming, and responsible practices. We do not make specific legal representations about the regulatory status of online gambling in Bangladesh on behalf of individual players.

The minimum age to register and play on atlasbet is 18 years. This is a strict, non-negotiable requirement. All players are subject to age and identity verification during the KYC process. Any account found to have been registered by a person under 18 years of age will be immediately closed and all deposits returned. atlasbet actively uses age verification tools to prevent underage access.

To self-exclude from atlasbet, contact our support team via live chat or email at support@atlasbet with the subject 'Self-Exclusion Request' and specify your preferred exclusion period: 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is activated within 24 hours and cannot be reversed during the chosen period. Your remaining balance will be available for withdrawal. We encourage any player who feels gambling is becoming a problem to request self-exclusion without delay.

Yes — atlasbet allows every player to set daily, weekly, or monthly deposit limits directly from their account's Responsible Gaming settings. Reductions to your deposit limit take effect immediately. Increases are subject to a mandatory 7-day cooling-off period before they apply. Setting a deposit limit is one of the most effective tools for maintaining control over your gambling spend in Bangladeshi Taka.

atlasbet customer support is available 24 hours a day, 7 days a week. You can reach us via live chat directly on the website for instant assistance, or by email at support@atlasbet for non-urgent queries. Support hours run around the clock in Bangladesh Standard Time (BST, UTC+6). Our team handles account queries, payment issues, responsible gaming requests, and technical support in English.