atlasbet Privacy Policy

atlasbet collects personal data in several ways: directly from you when you register an account or interact with our support team, automatically through your use of the platform, and in certain cases from third-party identity verification and payment processing partners. The categories of personal data we collect include the following:

Registration and Identity Data

• Full legal name as it appears on your official identification documents;
• Date of birth (for age verification purposes);
• Residential address, including city, district, and postcode within Bangladesh;
• Email address and mobile phone number;
• Username and encrypted account password;
• Copies of identity documents submitted during Know Your Customer (KYC) verification, such as National ID cards, passports, or driving licences.

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• Mobile banking account identifiers (e.g., bKash, Nagad, Rocket, Upay registered numbers) — note that PINs and full account credentials are never stored by atlasbet;
• Bank account or card details used for Visa or Mastercard transactions, tokenised and handled by our certified payment partners;
• Bonus and promotional credit records.

Technical and Usage Data

• IP address and approximate geolocation derived from it;
• Device type, operating system, and browser version;
• Session duration, pages visited, and interaction logs within the platform;
• Game play history, betting records, and wagering patterns;
• Cookie identifiers and similar tracking data as described in Section 4 of this Policy.

Communication Data

• Records of support tickets, live chat transcripts, and email correspondence between you and the atlasbet team;
• Responses to surveys or feedback requests, where voluntarily provided;
• Marketing preference records indicating whether you have opted in or out of promotional communications.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

atlasbet processes your personal data on several lawful bases, including the performance of the contract between us (your use of the platform), compliance with legal obligations, our legitimate business interests, and in certain cases your explicit consent. The specific purposes for which we use your data are as follows:

Where we rely on your consent to process personal data — for example, to send you marketing emails or SMS notifications about promotions and BPL cricket betting offers — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

We will never use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without first providing you with an opportunity to request human review of that decision.

atlasbet may share your personal data with the following categories of third parties, each of whom is required to handle your data in accordance with applicable data protection law and our contractual instructions:

Payment Service Providers: We share the minimum necessary financial and identity data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and international card processors — to facilitate deposit and withdrawal transactions. These providers operate under their own privacy policies and are independently responsible for the data they process.

Identity Verification Partners: To meet our Know Your Customer (KYC) obligations, we may share identity document data with third-party verification services. These providers are bound by strict confidentiality obligations and may not use your data for any purpose other than the verification service they provide to atlasbet.

Technology and Platform Partners: Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited gameplay and session data necessary to deliver their games and ensure fair play. This data sharing is governed by data processing agreements.

Legal and Regulatory Authorities: atlasbet may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities in Bangladesh or internationally where we are required to do so by applicable law, court order, or regulatory directive. We may also disclose data where we reasonably believe disclosure is necessary to prevent fraud, protect the safety of our users, or enforce our Terms & Conditions.

Professional Advisers: In limited circumstances, we may share data with legal advisers, auditors, or accountants where necessary for the conduct of our business. All such parties are bound by professional confidentiality obligations.

We do not transfer your personal data to countries outside your region unless adequate safeguards are in place to protect that data in accordance with applicable data protection standards. Where international transfers occur — for example, in connection with cloud infrastructure providers — we ensure that appropriate contractual protections are in force.

Cookies are small text files placed on your device when you visit the atlasbet platform. They serve a variety of purposes ranging from keeping you securely logged in to helping our team understand how players navigate and use the site so we can continually improve it. The following table summarises the types of cookies we use:

We do not use third-party advertising cookies or cross-site tracking technologies. You will not be followed around the internet by atlasbet advertisements based on your browsing behaviour on our platform.

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies may affect the functionality of your atlasbet account — for example, you may be unable to remain logged in or complete transactions if session cookies are blocked.

In addition to cookies, we may use web beacons (also known as pixel tags) in our email communications to track whether marketing emails have been opened and whether links within them have been clicked. You can disable this tracking by configuring your email client to block remote image loading, or by opting out of marketing communications entirely through your account settings.

atlasbet implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following key controls:

• Transport Layer Security (TLS/SSL): All communications between your browser or app and our servers are encrypted using TLS 1.2 or higher. Look for the padlock icon in your browser's address bar when using atlasbet — this confirms your connection is secure.
• Password Hashing: Your account password is never stored in plain text. We use a strong one-way cryptographic hashing algorithm to store password credentials, meaning that even in the highly unlikely event of a data breach, your actual password cannot be recovered from stored data.
• Two-Factor Authentication (2FA): We offer optional two-factor authentication for your atlasbet account, adding a second layer of verification at login beyond your password. We strongly recommend enabling 2FA to maximise your account security.
• Access Controls: Access to personal data within our organisation is strictly limited to employees and contractors who require it to perform their specific job functions. All access is logged, monitored, and subject to regular review.
• Infrastructure Security: Our platform infrastructure is hosted in secure data centres with physical access controls, redundant power supplies, and 24/7 monitoring. Regular vulnerability assessments and penetration tests are conducted to identify and remediate potential weaknesses.
• Incident Response: In the event of a data security incident that is likely to result in a risk to your rights or freedoms, atlasbet will notify affected players and relevant authorities within the timeframes required by applicable law.

While we take every reasonable precaution to protect your data, no system connected to the internet can guarantee absolute security. You also play an important role in keeping your account safe: use a strong, unique password, enable 2FA, and contact us immediately at support@atlasbet if you suspect your account has been compromised.

atlasbet retains different categories of personal data for different periods, based on the nature of the data and the legal or operational requirements that govern its retention. The following provides a general guide to our retention periods:

• Active account data: Personal and account data is retained for the full duration of your active relationship with atlasbet plus a period of up to seven (7) years following account closure, to comply with anti-money laundering record-keeping obligations and to resolve any disputes that may arise after closure.
• KYC and identity verification documents: Copies of identity documents submitted during verification are retained for a minimum of five (5) years from the date of submission, in line with applicable financial crime prevention legislation.
• Transaction records: All deposit, withdrawal, and wagering transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support and communication records: Live chat transcripts and email correspondence with our support team are retained for up to three (3) years from the date of the interaction.
• Marketing and preference data: If you have opted in to marketing communications, your contact details and preferences are retained until you withdraw consent or request deletion, plus a short additional period to process the request.
• Technical and usage logs: Server logs, session data, and security event logs are retained for a maximum of twelve (12) months, after which they are anonymised or deleted.

When your data reaches the end of its applicable retention period, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without restriction, as it can no longer identify you.

If you request the deletion of your account and personal data, we will process your request promptly. However, please be aware that we may be legally obliged to retain certain categories of data — particularly financial and identity records — for the minimum periods described above, even following an account closure or deletion request.

As a data subject, you are entitled to exercise the following rights in relation to your personal data held by atlasbet:

• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being used, who it has been shared with, and how long we intend to retain it.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most of your account information directly through your account settings; for changes to identity documents or other sensitive data, please contact support.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. This right is subject to our legal obligations to retain certain data as described in Section 6.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the processing of your data for direct marketing purposes at any time.
• Rights Related to Automated Decision-Making: Where we make automated decisions about you that produce significant effects, you have the right to request human review of those decisions and to contest the outcome.

We will not discriminate against you for exercising any of these rights. Submitting a data subject request will have no bearing on your ability to continue using the atlasbet platform, subject only to any legal obligations that may require us to restrict account access in connection with your request.

If you are dissatisfied with our response to a privacy request or believe we are processing your data unlawfully, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way atlasbet processes your personal data, please do not hesitate to reach out to us through any of the following channels:

• Email: support@atlasbet — use the subject line "Privacy Enquiry" for fastest routing to our data protection team;
• Live Chat: Available 24/7 via the atlasbet platform — our support agents can escalate privacy-specific matters to the appropriate team;
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

We are committed to resolving all privacy enquiries fairly and promptly. For formal data subject requests (access, rectification, erasure, portability, objection), please submit your request by email with sufficient detail to allow us to identify your account and the specific data or processing activity your request concerns. We may need to verify your identity before processing certain requests to protect your data from unauthorised access.

This Privacy Policy was last reviewed and updated in January 2026. We reserve the right to update this Policy at any time to reflect changes in our data practices, applicable law, or platform features. Material changes will be communicated to registered players via email or through a prominent notice on the atlasbet platform prior to the changes taking effect. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

This Privacy Policy should be read in conjunction with the atlasbet Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the overall legal framework governing your use of the atlasbet platform.