Responsible Gaming at atlasbet

atlasbet is committed to fostering a culture of responsible gaming across every aspect of our platform. From the moment you create an account, our systems are designed to encourage healthy play habits, flag unusual activity, and provide immediate access to self-management tools. We do not market aggressively to vulnerable individuals, we do not offer inducements that encourage chasing losses, and we do not permit play by minors under any circumstances.

Our responsible gaming programme is built around four guiding principles:

• Prevention: We use proactive identity and age verification, responsible gaming messaging at onboarding, and platform design that avoids manipulative patterns such as disguising the real cost of play.
• Awareness: We display responsible gaming reminders, spending summaries, and session duration information so that players in Dhaka, Chittagong, Sylhet, and across Bangladesh always have a clear picture of their activity.
• Intervention: Our system monitors for behavioural indicators of problem gambling — such as rapidly increasing bet sizes, frequent late-night sessions, or repeated failed withdrawal attempts — and proactively reaches out to players showing those patterns.
• Support: We provide immediate access to self-exclusion, deposit limits, time-out features, and signposting to professional support organisations for players who need additional help.

Gambling involves real financial risk. When you play on atlasbet — whether it is BPL cricket betting, slots, live casino, or any other product — please do so with the understanding that losses are possible and that the house always holds a statistical edge over the long term. Never wager money that you cannot afford to lose, and never gamble as a means of recovering previous losses or as a solution to financial problems.

Age verification is a mandatory step in the atlasbet account registration and KYC process. All players are required to submit valid government-issued photo identification — such as a Bangladesh National Identity Card, passport, or driving licence — before withdrawals are processed and before certain higher-stakes activities are permitted. Our verification team reviews all submitted documents carefully to confirm that every active player on the platform meets the 18+ requirement.

We also encourage parents and guardians in Bangladesh to take an active role in preventing underage access to online gambling platforms. Practical measures include:

• Using parental control software on shared devices and home internet connections to block access to gambling websites;
• Keeping personal login credentials — including bKash, Nagad, and Rocket account PINs — private and not shared with children;
• Having open conversations with young people about the nature of gambling, the risks involved, and the legal age restrictions that apply;
• Reporting suspected underage gambling activity to our support team immediately at support@atlasbet.

If you believe a minor has accessed the atlasbet platform using your details or any other method, please contact our support team immediately. We will investigate and take appropriate action without delay.

atlasbet's self-exclusion programme allows any registered player to voluntarily close their account to all gambling activity for a defined period. Self-exclusion is a serious commitment and is not the same as a temporary time-out. Once activated, a self-exclusion cannot be reversed during the chosen exclusion period, regardless of the reason given.

The following self-exclusion durations are available:

• 6 months — recommended as an initial step if you feel gambling is becoming difficult to control;
• 1 year — suitable for players who have identified a pattern of problematic gambling and want a more extended break;
• 3 years — for players who have experienced significant gambling-related harm and need a long-term exclusion to recover;
• Indefinite / Permanent — for players who wish to permanently close their account and never return to online gambling.

To activate self-exclusion, contact our responsible gaming support team via live chat or by emailing support@atlasbet with the subject line "Self-Exclusion Request". Include your registered username and the exclusion duration you wish to apply. Your request will be processed within 24 hours of receipt, and you will receive written confirmation once the exclusion is active.

After a self-exclusion period ends, accounts are not automatically reactivated. Players who wish to return to the platform must contact support and undergo a brief responsible gaming check before account access is restored. We strongly encourage players returning from a long self-exclusion period to consider setting deposit limits and session reminders as a precautionary measure before resuming play.

Every registered player on atlasbet can set a personal deposit limit that restricts the total amount of money deposited into their account within a specified time frame. Deposit limits are available across three time horizons:

Deposit limits take effect immediately when they are set or reduced. If you choose to increase a deposit limit, a mandatory 7-day cooling-off period applies before the increase comes into force. This cooling-off period is intentional — it prevents impulsive decisions made during a losing session from immediately undermining your financial safety net.

In addition to deposit limits, atlasbet also offers the following spend control features:

• Loss Limits: Set a cap on the total amount you are willing to lose within a defined period. When your losses reach the limit, your account is paused from further wagering until the period resets.
• Wager Limits: Restrict the maximum size of individual bets placed on sports markets or casino games, preventing impulsive high-stakes wagers.
• Session Time Reminders: Configure session duration alerts that notify you after a set amount of time spent on the platform — for example, after 1 hour or 2 hours of continuous play.

To set or modify any of these controls, navigate to the Responsible Gaming section in your account settings, or contact our support team via live chat at any time. All limit requests are processed immediately for reductions and after the applicable cooling-off period for increases.

A time-out is a temporary suspension of your atlasbet account's wagering functionality. Unlike self-exclusion, a time-out is designed for players who are not in crisis but who recognise that they would benefit from a structured break — whether due to life events, financial stress, or simply a desire to reset their relationship with gambling.

Available time-out durations on atlasbet include:

• 24 hours — a short reset after a difficult session;
• 7 days — a week-long pause to re-evaluate your gambling habits;
• 30 days — a month-long break suitable for players who feel their play frequency has increased beyond what they are comfortable with.

During a time-out period, your account remains active in the sense that your balance is safe and your account details are preserved. However, you will be unable to place bets, make deposits, or claim bonuses. Marketing communications will be paused for the duration of the time-out. Pending withdrawals of existing balances may still be processed during this period.

Once a time-out expires, your account is not automatically reactivated for wagering. You will need to log in and confirm that you wish to resume play, at which point we may briefly check in with a responsible gaming prompt to ensure you are returning with a clear head and defined limits in place. If at the end of your time-out you feel you need more time, you can easily request an extension or escalate to a formal self-exclusion at no cost.

Problem gambling can affect anyone — it does not discriminate by age, income, or background. Many people who develop a problematic relationship with gambling do not recognise the signs until the harm has already become significant. The following checklist identifies common warning signs that may indicate gambling is becoming a problem. If several of these apply to you, we encourage you to use our self-exclusion or time-out tools and consider reaching out for professional support.

If you recognise three or more of these signs in your own behaviour, your gambling may have moved beyond recreational entertainment into territory that warrants serious attention. Please do not wait for the situation to worsen — contact our support team or one of the professional organisations listed in Section 7 of this page today.

atlasbet actively encourages players who feel that gambling is negatively impacting their life to seek professional help. While our internal support team can assist with account controls such as self-exclusion and deposit limits, professional counselling and support organisations are equipped to address the deeper psychological, financial, and social aspects of problem gambling.

The following types of support are available:

In addition to the support types above, we strongly encourage players to make use of atlasbet's own internal tools as a first step:

• Set a deposit limit from your account settings to control your daily, weekly, or monthly spend in Taka;
• Activate a time-out period to give yourself an immediate break from play;
• Request a formal self-exclusion if you feel your gambling has become difficult to control;
• Contact our 24/7 support team via live chat or at support@atlasbet — our team is trained to handle responsible gaming requests with sensitivity and without judgment.

atlasbet does not profit from problem gambling. We actively work to identify and support at-risk players, and we would rather assist a player in stepping back from the platform than watch them experience harm. Your long-term wellbeing matters more to us than short-term revenue.

If you have any questions about the responsible gaming tools and resources described on this page, or if you wish to activate self-exclusion, set a deposit limit, or request a time-out, please contact us through any of the following channels:

• Email: support@atlasbet — use the subject line "Responsible Gaming Request" for fastest routing to the appropriate team member;
• Live Chat: Available 24/7 directly on the atlasbet platform — our agents can process time-out and limit requests in real time;
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

All responsible gaming requests are handled with complete confidentiality. You will not be pressured to continue playing, and your request will never be used against you in any way. We are committed to acting on all self-exclusion, deposit limit, and time-out requests promptly — typically within 1 to 24 hours depending on the type of control requested.

This Responsible Gaming Policy was last reviewed and updated in January 2026. atlasbet reserves the right to update and improve our responsible gaming tools and procedures at any time. Material changes will be communicated to registered players via email or through a prominent notice on the platform.

This Responsible Gaming Policy should be read alongside the atlasbet Terms & Conditions and Privacy Policy, both of which form part of the overall legal and operational framework governing your use of the atlasbet platform.